Privacy Policy

Please read this privacy policy carefully as it sets out how Center Parcs in the UK and Ireland (when the Longford Forest Village opens), Aqua Sana and companies in the Center Parcs group (“Center Parcs”) use your personal information when you visit our corporate events website, make a booking for a corporate event, visit a Center Parcs Village or attend a corporate event at a Center Parcs village.

In relation to the personal information we process about you, the data controllers within the Center Parcs group are listed in the Center Parcs group section below.

If you have any questions about this policy or do not agree with it, please contact us at data.protection@centerparcs.co.uk or if you are resident in the Republic of Ireland, at data.protection@centerparcs.ie as appropriate.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. If we propose to make any material changes and you have an account with us, we will send you an email notifying you of such changes. Otherwise, we will display a notice on our website identifying the changes.

What does this policy apply to?

This policy applies to personal information we hold about you, however we obtain it. We collect information at different points during our relationship with you for example, when you browse our corporate events website, book a Center Parcs conference or event, when you are in our villages, if you call our Contact Centre, if you sign up to our marketing communications and if you enter any competitions we run.

What information do we collect about you and why?

We collect different information depending on what you want to do and how you interact with us. We need to tell you what we use your information for and the legal grounds we have to use it.

  • Browse the website (cookies) – We collect information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) and your IP address. This is done through cookies. See our Cookie Policy for more detail. We use this for improving content and functionality on our website and to enable us to communicate with you. We have a legitimate interest to improve our services. In order to ensure that your rights are protected, we ensure that the level of information gathered is limited. We also ensure that this personal data is only used to determine if the website works well and to enable Center Parcs to improve its services.
  • Marketing communications - If you request marketing communications we will, as a minimum, collect your full name and email address. We use this information to send direct marketing communications to you and for digital marketing advertisements. You can unsubscribe at any time via the unsubscribe link on all emails. We obtain your consent to send marketing communications. You have the right to withdraw your consent at any time.
  • Enter a competition - If you enter a competition with us we will collect your name, email address, postal address and contact details to administer the competition and to contact you if you have been successful. We have a legitimate interest in running competitions and other promotions. If you consent to receive marketing in addition to entering the competition, we will use your information to send you marketing communications.
  • Event or customer service enquiry - if you make an enquiry before an event or request a quote for an event, we will collect your name, email address, contact details, village location and delegate numbers, (if relevant) in order to respond to your enquiry. We have a legitimate interest in responding to enquiries and providing customer service.
  • Event booking - If you book a conference or event, we will collect the information we need to make the booking such as, company name, contact details, date of event, delegate numbers, village location and accommodation, activities and special dietary requirements. All of the information we request from you is needed in order to perform the contract and provide your conference or event. We cannot provide your event without it. We do not ask for further details of your specific requirements or disability, unless you provide us with additional information so that we can make special arrangements during your event (including in relation to medical care).
  • Post-event questionnaire – After an event we will send a post-event questionnaire. In this we collect contact details, name, event details and your opinions about the event. This information is used to provide feedback to the relevant departments in each village, either as praise or to address an issue or complaint. We have a legitimate interest to obtain feedback on your visit. This is necessary to enable us to improve the services we provide and to ensure that guests have the best possible experience when they visit Center Parcs. If we want to use your opinions and/or comments, we will ask for your consent. You have the right to withdraw your consent at any time and we will cease to process your data after consent is withdrawn.

For further details of how we handle your personal information while you are a guest on a Center Parcs village, please click here

Where Center Parcs' legal ground for processing is legitimate interests, you have a right to object to Center Parcs' use of this information. If you want to object, contact us at data.protection@centerparcs.co.uk, or at data.protection@centerparcs.ie as appropriate, or by phone on 0344 8267715.

Marketing

So that you are the first to hear about our exciting new offers, activities and facilities, we may provide you with information through online digital services (e.g. online advertising, social media communications), or by direct marketing (e.g. phone, e-mail, text, post), unless you have asked us not to do so.

When you book your Center Parcs conference or corporate event you have the option to consent to receive marketing communications for corporate events.

Cookies and other similar technologies

We use cookies and other similar technologies (e.g. pixel tags or links) to remember you when you visit our websites and so we can improve your online experience to suit your needs. These help us understand how you and others use our websites, view our services and respond to our advertising, so we can tailor direct marketing and enhance our overall service offering.

When you receive direct marketing from us via email, we may use technology e.g. pixel tags or links to determine your use of and interest in our direct marketing. For more information about the cookies and other similar technologies that we use, the purposes we use them for, and how to disable them, please visit our cookies policy.

Who do we share this information with?

Our group - your personal information may be shared with other companies within the Center Parcs group of companies based in the UK and Ireland because we operate centralised systems. We may also share your personal information with a purchaser or potential purchaser of our business but will always comply with the applicable data protection laws and keep your personal information secure.

Third parties - we may share your personal information with selected third parties, such as our suppliers, including businesses who provide IT services, operate activities in our Villages, our concession partners (i.e. the shops and restaurants operated by third parties within our Villages), property managers, printing and fulfilment agencies, social media partners such as Twitter, marketing, research and communications agencies. Other third parties include our insurers, auditors and other professional advisers.

They only use the personal information we give them to provide their services. We only give them the personal information that they actually need in order to provide the services to us and all suppliers we engage are contractually required to ensure that they too comply with applicable data protection laws and keep your personal information secure.

Legal requirements - in some circumstances, we may have to disclose your personal information by law, because a Court or the Police or other law enforcement agency has requested it using the appropriate channels.

Where in the world do we hold your information?

Your data may occasionally be processed and held by third parties outside the European Economic Area (EEA).

Whereas in the UK and EEA, we implement a high standard of data protection law, some parts of the world do not implement such stringent laws. As a result, if we do send personal information overseas we will make sure that appropriate safeguards are in place to ensure it is protected in accordance with European data protection laws. These might include: -

  • Sending personal information only to countries that European Authorities have approved as having adequate data protection laws in place e.g. Canada or Switzerland;
  • Sending personal data to organisations which are members of a scheme which has been approved by European Authorities as achieving adequate protection e.g. Privacy Shield; or
  • Entering into a standard form of contract with the recipient which European Authorities have approved as providing adequate protection.

If you want to know more about how we keep your data secure when it is transferred internationally, please contact us using data.protection@centerparcs.co.uk or at data.protection@centerparcs.ie as appropriate.

How long do we keep your information?

We only hold your personal information for as long as is necessary to provide services to you unless there is a requirement to hold that information for a longer period, for example our insurers require us to hold certain information for certain periods of time, or we may be subject to a statutory obligation to keep hold of your information.

If there is a possibility that you may have a legal claim against us, for example if you have had an accident in one of our Villages, or have made a complaint about an event with us, then we will hold your information for the duration of any statutory limitation period associated with such legal claims. As a result, the length of time that we keep your information for will vary depending on the purposes for which we have it. In any event, we will review what information we need on an ongoing basis and will only retain it for the minimum amount of time that we need it for, or are legally obliged to keep it for.

If you would like more information about how long your personal information will be held for, you can contact us at data.protection@centerparcs.co.uk or at data.protection@centerparcs.ie as appropriate.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use encryption when collecting or transferring credit card information.

If at any point you suspect or become aware of a security incident (e.g. your password is stolen or you receive suspicious communication from someone holding themselves out to be a Center Parcs employee or from a dupe website claiming to be affiliated with Center Parcs), please forward the communication to us or report the incident by email to data.protection@centerparcs.co.uk or at data.protection@centerparcs.ie as appropriate as soon as possible. If you have been the victim of a fraudulent transaction please always contact the police and/or your bank in the first instance to ensure your own finances are secure.

What are your data protection rights?

You have the right to request that we do not send marketing material to you and you can do this at any time by clicking the unsubscribe option in any communication we send you or by calling us on 0344 8267715.

We will try to keep your personal information up to date but rely on you telling us promptly if your name, address, telephone number or any other details change. You can correct or amend your personal information by contacting us on 0344 8267715. Equally, if you think any information we have about you is wrong or incomplete, please let us know by contacting us in the same way.

You also have the right to access your personal information and to receive a copy of it. You can exercise this right by emailing us at data.protection@centerparcs.co.uk or at data.protection@centerparcs.ie as appropriate, or by contacting us at Center Parcs, Legal Department, One Edison Rise, New Ollerton, Newark, Nottinghamshire, NG22 9DP.

New data protection laws also give you a number of additional rights including the right to request to have your personal data erased or transferred either to you or a third party in a commonly structured format and to have your personal information restricted. Please be aware that these latter rights only apply in limited circumstances and therefore even if you wish to exercise them, we may not always be required to comply.

For further information about how these rights apply, or to exercise your rights, please contact us on 0344 8267715 or email us at data.protection@centerparcs.co.uk or at data.protection@centerparcs.ie as appropriate.

How do you make a complaint?

If you do not think that we have processed your data in accordance with this policy, please contact us by email at data.protection@centerparcs.co.uk or at data.protection@centerparcs.ie as appropriate.

If you are in the UK you have the right to complain to the Information Commissioner's Office. Information about how to do this is available at www.ico.org.uk.

If you are in Ireland you have the right to complain to the Data Protection Commissioner. Information about how to do this is available at www.dataprotection.ie

The Center Parcs Group

The companies in the Center Parcs group covered by this privacy policy are listed below. Please note Center Parcs provides spa experiences under the "Aqua Sana" brand, this is a brand and not a separate legal entity:

· Center Parcs Limited, Company number: 01908230, Registered address: One Edison Rise, New Ollerton, Newark, Nottinghamshire, NG22 9DP

· Center Parcs (Operating Company) Limited, Company number: 04379585, Registered address: One Edison Rise, New Ollerton, Newark, Nottinghamshire, NG22 9DP

· CP Woburn (Operating Company) Limited, Company number: 07656412, Registered address: One Edison Rise, New Ollerton, Newark, Nottinghamshire, NG22 9DP

· Center Parcs Ireland Limited, Company number: 554787, Registered address: 10 Earlsfort Terrace, Dublin 2, D02 T380, Ireland

Last updated: 23 May 2018.

Cookie Policy

How we use cookies

We use cookies on our website, which amongst other things, help us to improve your experience of our website and to ensure that it performs as you expect it to. Cookies are text files containing small amounts of information, which are downloaded to your computer or mobile device by websites that you visit. They can improve your experience of using a website, for example, by remembering your preference settings and tracking your use of a website so that it can be improved to meet your needs.

Websites must get consent to send cookies to your computer or mobile device unless the cookies are strictly necessary to provide services to you.

You can set your cookie preferences when you arrive at our website, or change them at any time. For further information, please visit https://www.aboutcookies.org/.

Unless the cookie is a strictly necessary cookie, you can withdraw your consent to our cookies at any time even if you have previously consented. Although, please do remember that if you do not consent to our functionality cookies, parts of our website will not work.

Below are details of the cookies we use on our website, why we use them and whether they are strictly necessary or another type of cookie e.g. "functionality" "performance" or “targeting” cookies. We also state whether a cookie is a "persistent" or "session" cookie. The difference is that:

  • Persistent cookies remain on your device between browsing sessions. They are activated each time you visit the website that created that particular cookie. For example, where a "persistent cookie" is used on a website to remember your log-in details, you will not need to enter those details each time you visit that website.
  • Session cookies allow website operators to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Performance

Performance cookies collect information about how visitors use a website, for instance, which pages visitors go to most often and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. Any information collected by these cookies is anonymous. We only use such information to improve our website.

  • Google Analytics – Persistent - utma, utmb, utmc, utmv, utmz

These cookies are used to collect anonymous information about how visitors use our site. We use the information to compile analytical reports which help us improve our website. The cookies collect information such as the number of visitors to our website, how they arrived there (e.g. directly from the internet or through linking from another website) and tracking which webpages they visited. Cookies are anonymous to us until the point of signing in or booking.

  • Adobe Dynamic Tag Manager – Persistent – These cookies allow us to make your browsing experience more personalised, for example, by saving your preferences and showing you targeted advertising should we change prices or availability.
  • DoubleClick – Persistent - These cookies allow us to track your usage of our website for the purposes of paid advertising so that we can ascertain if an advertisement we showed you caused you to visit the website.

Targeting

These cookies collect information about your browsing habits to make advertising relevant to you and your interests. These cookies collect the most information about users.

  • DoubleClick - DoubleClick Floodlights – Persistent – These cookies are used to establish whether our advertising on third party websites, including Google websites, drove you to our website and which pages you then viewed.
  • Google Adwords Conversion Tag - Google Adwords - Persistent - These cookies are used to establish whether our advertising on third party websites, including Google websites, drove you to our website and which pages you then viewed.
  • Remarketing – Google – Persistent - These cookies are used to track your behaviour on our website so that we can tailor our advertising towards your interests.

Last updated: 23 May 2018.